Old Fire Station Surgery

Following a clinical review and subsequent referral for specialist assessment, I recently attended the respiratory clinic for evaluation of persistent coughing and breathing difficulties. I found..

Totally excellent service across the board supporting and treating my elderly father. Less than 6 months from first GP consultation to starting specialist treatment after major surgery. The..

I am extremely grateful to the clinical team at this practice who demonstrated professionalism, empathy and thoroughness in their care. Their approach was much appreciated. However, I had a..

I was very unhappy with how this practice handled their final response to my complaint regarding issues with the accuracy of my medical records. It appeared to me that they did not adequately..

I have been a patient at this surgery for many years, and the reception team has consistently provided helpful and friendly service. I am particularly grateful to all the clinical staff who have..

Over the past nine months, I have required the support of the clinical and administrative staff at this practice for a couple of significant health matters. Throughout every interaction, the..

The healthcare provided has consistently been excellent. Any concerns arising from post-pandemic appointment scheduling have been appropriately addressed. We remain satisfied with our choice of..

The team members are excellent, consistently demonstrating politeness and respect. The reception area is maintained to a high standard with good cleanliness and presentation, and the seating..

This practice is absolutely wonderful, and whenever we reach out they consistently exceed expectations in addressing our concerns. My spouse and I feel genuinely fortunate to be patients at such a..

I would like to express my thanks and deep gratitude to the team and especially the on-call nurse who saw me today. I was able to receive an appointment within the hour and their kindness and..

I have attempted to contact the practice on multiple occasions within a week, but the line has been consistently busy. When I do manage to get through, I am told there are no same-day appointments..

I attended an appointment for my annual flu vaccination and arrived promptly. Upon mentioning that I was currently taking a course of medication that would be completed the following day, I was..

Recently joined this surgery and found the service from reception through to the clinical team to be exceptional. Have moved around the country due to work over many years and am pleased to have..

A member of the reception team displayed a manner that came across as dismissive and unhelpful throughout the interaction. There was a lack of warmth from the initial greeting, and when discussing..

We are grateful for the excellent care provided to our elderly relative during their recent visit. The reception staff demonstrated genuine compassion and understanding, while the clinician devoted..

I have appointments at the annex with an osteopathy practice. I don't always use the main surgery, but the facilities I do visit are consistently clean and well-maintained, including the toilet..

My mother recently attended the local surgery and reported having an excellent experience. She felt that her concerns were properly heard and understood. The subsequent follow-up contact was timely..

I requested a telephone consultation and received a call back asking me to attend an appointment at 2.30 that same day. While I was waiting, another patient arrived without a scheduled appointment..

I have recently relocated to the area and have registered at this surgery. I visited today and wanted to express my appreciation for the exceptional customer service I received, as a member of the..

I contacted the surgery to arrange blood tests and also reported that I was experiencing difficulty accessing the app to view my medical records. The receptionist helpfully sent me login details via..