Kirkham Health Centre
CC
Cate C. 2 years ago • From Google
Bad
I have been attending this medical centre for a couple of years and aside from the lengthy waiting times to see a clinician, my experience has generally been satisfactory. However, there is one member of the reception team whose approach I find particularly problematic. This individual comes across as dismissive, discourteous, impatient, abrupt, lacking in empathy and unhelpful, and I often end the call when they answer the phone. In contrast, the other receptionists are wonderful, genuinely kind and eager to assist. The problematic staff member gives the impression of being disengaged and reluctant to provide support. Every interaction seems to be treated as an inconvenience. It appears from feedback that others have noticed this pattern, yet there seems to be no change. When you are unwell and distressed, it is disheartening to be told nothing can be done and to call back the next day, only to find that when you do ring back shortly after, another team member resolves the matter promptly and efficiently. Being met with unhelpfulness during a time of vulnerability feels particularly unkind. Were it not for the compassionate and caring approach of the other staff members, I would consider changing practices. Instead, I will continue to disconnect calls when this person answers. The service would benefit from improvement in this area.
Violet W.