Putneymead Group Medical Practice
G R. one year ago • From Google
Bad
Reception barriers make booking appointments difficult
The clinical staff are excellent and consistently make genuine efforts to assist me. However, I have experienced difficulties with certain reception staff members who appear dismissive and unhelpful, which has made accessing appointments challenging. I have physical impairments affecting my mobility and dexterity, which means I can only use speech-to-text technology to communicate. Unfortunately, this method is unreliable and does not function effectively with the practice's new online appointment system. While this system may work well for those with smartphones and support, it creates significant barriers for people like myself. The system appears to have been developed without adequate testing across different user groups or accessibility needs, which is concerning given best practice standards. Although the system may provide cost savings, it potentially excludes patients who face various access barriers. When I have managed to attend the practice in person to book appointments, I have requested reasonable adjustments in line with my legal rights. On one occasion, I attended reception with a mobility issue and asked if staff could assist with booking so that confirmation could be sent via text. I was told this was not possible and that national guidelines were being followed. I explained that I have protected rights and was entitled to request reasonable adjustments. The practice should clarify whether such adjustments can be made, as this would help me explore alternative arrangements if needed. I believe it is important to highlight that many patients may face similar barriers—those with early-onset conditions, neurodivergence, or communication difficulties—and may struggle to access the online system or attend reception. Being treated as though accessibility difficulties are a personal failing, rather than a systemic issue, is frustrating and concerning. I feel this approach may inadvertently discriminate against disabled patients.
The online booking system is very straightforward and convenient to use. It's wonderful to have the ability to handle appointments through this digital platform.
Putneymead Group Medical Practice
Chris B.
The physiotherapy appointment I had today was excellent 👍
Putneymead Group Medical Practice
Cecilia K.
I have been attending this practice for several years and consistently experienced outstanding care. The team members, from those answering phones to the clinical staff, demonstrate politeness,..
Putneymead Group Medical Practice
Kristina M.
I had no difficulty obtaining an appointment with my preferred clinician. Like many medical practices, there can be a delay of a day or two before receiving a response, but when contact is made, the..
Putneymead Group Medical Practice
Lucy B.
This practice has genuinely made a significant difference to my wellbeing, and it is the best GP surgery I have been registered to. My previous surgery did not address my concerns about my overall..
Putneymead Group Medical Practice
I D.
The service was excellent during my appointment, and the healthcare professional I saw was very helpful and very kind.
Putneymead Group Medical Practice
Ann B.
This practice in southwest London has been a disappointing experience. The telephone staff can be dismissive and tend to end calls abruptly, while also offering medical opinions beyond their role...
Putneymead Group Medical Practice
Chris W.
I have consistently been able to secure appointments without experiencing delays. The practice demonstrates excellent efficiency in dispatching reminder notifications and arranging subsequent visits..
Putneymead Group Medical Practice
Svitlana B.
I have consistently experienced outstanding care at this practice. The clinical staff, nursing team, and front desk personnel are approachable, competent, and caring. Consultations are efficiently..
Putneymead Group Medical Practice
Dee-Dee D.
I found the service to be lacking in compassion and support. During one visit, I was made to feel that my expectations of the practice were unreasonable. The appointment system is frustrating,..
Putneymead Group Medical Practice
francesca m.
I have had an excellent experience with this GP practice. I am consistently impressed by how straightforward and quick the appointment booking process is. Following a recent procedure, I have..
Putneymead Group Medical Practice
Una F.
Always fantastic! This medical practice represents the highest standard of NHS services and demonstrates genuine excellence! The reception and administrative teams make it straightforward to..
Putneymead Group Medical Practice
Anneika D.
I have complex health needs and during the pandemic my wellbeing deteriorated. The practice has been incredibly supportive throughout, prioritising my safety and ensuring I received the care I..
Putneymead Group Medical Practice
N M.
The occasional competent clinician, but generally unsatisfactory standard of care.
Putneymead Group Medical Practice
Natalie C.
I could not be more grateful for the dedication shown by the clinical team at this practice, who demonstrate such commitment to caring for all of their patients.
Putneymead Group Medical Practice
Louise F.
I have been a patient at this practice for almost a decade. During this time, the standard of care has shifted from being consistently excellent and reliable to feeling disorganised, difficult to..
Putneymead Group Medical Practice
Sam N.
Excellent service, the practice offers an online messaging system for contacting reception regarding appointments and other enquiries, which functions very effectively and provides quick responses,..
Putneymead Group Medical Practice
Veronica M.
Awful experience with this health service. The clinician I was seeing appeared ineffective and I questioned whether proper procedures were consistently followed. The care provided seemed inadequate..
Putneymead Group Medical Practice
Martin C.
I had an appointment with a clinician at the practice and they were absolutely the best doctor I've ever seen. Really kind, considerate, with an easy and friendly manner. Everything you could want..
Putneymead Group Medical Practice
sam m
since kiron sewart and shelly pretorious joined the practice everything has ggone downhill from the lack of staff-biggest revolving door i have ever seen -to the compassion and care towards patients..
Putneymead Group Medical Practice
Rodrigo C.