DB

Denise B. 11 years ago • From Google

Rating

Bad

Reception blocked access to future appointments

I have found the standard of service at this practice to be disappointing and concerning. I contacted the practice to request an appointment. The practice was unable to offer me an advance appointment with any clinician on the day I called, and when I suggested alternative times including later in the week, weekend morning, or evening slots, these were not made available. The receptionist appeared dismissive of my health situation and repeatedly advised me to call back the following morning at 8am. However, when attempting this, the automated message indicates the practice opens at 8.30am. I experienced similar difficulties in the past, where calling at the suggested time resulted in a lengthy wait until approximately 9.30am, only to be told no appointments were available and to try again the next day. Given my unsuccessful attempts to resolve this matter directly with the practice, I feel I have no option but to pursue this concern through other channels in the hope that patient feedback will be taken more seriously.

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