Havelock Grange Practice

This practice has significant issues that I cannot recommend. Obtaining an appointment here is extremely difficult and frustrating. The surgery appears to be oversubscribed, which seems to be the..

Terrible service experience. I've attempted to contact the practice by phone multiple times without success. On one occasion, I waited over 45 minutes and progressed from 7th to 3rd in the queue..

The respiratory nurse made adjustments to my wife's medication regimen and modified her preventative treatment. Prior to these changes, she had not required hospital care for her respiratory..

This practice is the only medical facility that has genuinely attempted to address my health concerns. The team members have taken time to hear what I have to say and demonstrate a proactive..

Unable to reach the practice. The phone lines are ineffective at connecting callers. Very disappointing experience.

I've found it challenging to maintain continuity of care, as I haven't been able to see the same clinician on consecutive visits. The morning telephone booking system is frustrating for me, as the..

The practice is performing well given the current circumstances. The clinical staff are approachable and supportive. The reception team are excellent and consistently exceed expectations, providing..

It was extremely difficult to secure an appointment. The best approach seemed to be arriving early and waiting before opening hours in hopes of being seen sooner. Overall, I found the experience..

It has been difficult to secure an appointment at this practice.

One star feels overly generous. This practice is dreadful, assuming you manage to secure an appointment in the first place.

I have no issues to raise, as the NHS application streamlined the process of arranging my medical appointment.

The reception staff came across as dismissive, and the clinical team did not seem to engage with my concerns, which negatively impacted my wellbeing. There appeared to be a lack of support or..

I have had a deeply negative experience at this practice. Two years ago, I felt my health concerns were not adequately addressed, and I subsequently developed a serious infection that required..

I made numerous attempts to reach the practice by phone only to be informed that I would need to try again the following day as no appointments were available. Missing just a couple of calls meant..

This medical practice has fallen significantly short of expectations. I feel they have let down their most vulnerable patients. I am deeply disappointed by the approach taken toward patient care...

I have experienced significant difficulties with the care I have received at this medical practice. I possess written confirmation from both a specialist and a healthcare provider indicating that I..

It is extremely difficult to reach this practice by telephone. The lines are consistently busy, making it nearly impossible to get through when needing medical assistance. This creates a frustrating..

The appointment availability at this practice is quite limited, and securing a consultation can feel unpredictable. The reception staff could be more understanding and compassionate in their..

Communication channels appear unavailable or difficult to access. There seems to be no clear mechanism for raising concerns. Responsibility for service issues is unclear. The overall experience was..

The healthcare provider appeared more focused on financial matters than on delivering genuine patient care and support.