Havelock Grange Practice

"Your call is 7th in the queue".... 1 hour later.. "Your call is 7th in the queue". From 12:30pm to 1:30pm I remained in the same position in the queue without any progress. The practice would..

Have consistently received excellent service throughout my visits. Waiting times can occasionally be longer, though this is understandable given the high volume of patients. The team has always been..

I made numerous attempts to reach the practice by phone only to be informed that I would need to try again the following day as no appointments were available. Missing just a couple of calls meant..

The majority of the clinical team are excellent - Most of the reception team are excellent - If you're unable to secure an in-person appointment, you can usually arrange a telephone consultation and..

This medical practice has fallen significantly short of expectations. I feel they have let down their most vulnerable patients. I am deeply disappointed by the approach taken toward patient care...

This practice is the only medical facility that has genuinely attempted to address my health concerns. The team members have taken time to hear what I have to say and demonstrate a proactive..

Communication channels appear unavailable or difficult to access. There seems to be no clear mechanism for raising concerns. Responsibility for service issues is unclear. The overall experience was..

The appointment availability at this practice is quite limited, and securing a consultation can feel unpredictable. The reception staff could be more understanding and compassionate in their..

Attempted to contact the practice multiple times without success. The difficulty in reaching the surgery is extremely concerning and suggests significant accessibility issues with their phone system.

The practice is performing well given the current circumstances. The clinical staff are approachable and supportive. The reception team are excellent and consistently exceed expectations, providing..

Terrible service experience. I've attempted to contact the practice by phone multiple times without success. On one occasion, I waited over 45 minutes and progressed from 7th to 3rd in the queue..

I have no issues to raise, as the NHS application streamlined the process of arranging my medical appointment.

I relocated to this practice from my previous surgery. The care I received here in a short appointment exceeded what I experienced over several years at my former practice. The team members are..

Unable to reach the practice. The phone lines are ineffective at connecting callers. Very disappointing experience.

It was extremely difficult to secure an appointment. The best approach seemed to be arriving early and waiting before opening hours in hopes of being seen sooner. Overall, I found the experience..

One star feels overly generous. This practice is dreadful, assuming you manage to secure an appointment in the first place.

Required an urgent appointment for a routine vaccination and had to wait several weeks before one became available. Arrived well ahead of the scheduled time and was among the first to register, yet..

The healthcare provider appeared more focused on financial matters than on delivering genuine patient care and support.

This afternoon I spoke to the receptionist regarding my prescription who was extremely helpful and sorted my problem quickly with professionalism. They were friendly and genuine, and cared about my..

It is consistently difficult to reach the practice by telephone, as the lines appear to be unavailable for extended periods, suggesting the phone may not always be properly attended.