LT

Lucy T. 2 months ago • From Google

Rating

Bad

Reception blocked an important appointment request

Following four months of ongoing communication and what felt like my most significant symptom being overlooked, combined with reception difficulties in securing an appointment I felt was necessary, I ended up requiring hospital admission. Throughout this period, I saw multiple staff members across several visits and telephone conversations. I felt the initial assessment did not align with what was ultimately discovered, and I was not offered certain investigations that might have identified the underlying issue earlier. Additionally, I did not receive feedback on some of the tests that were carried out. What transpired was an emergency ambulance transfer to A&E where I was found to have a serious condition affecting my lungs, including oxygen deprivation to part of the lung tissue and resulting strain on my heart. I had suspected a respiratory issue from the outset, and this was also immediately apparent to the paramedic upon assessment. I am deeply disappointed with the care I received at the practice and am grateful for the hospital team's intervention. I have raised a formal complaint with the relevant regulatory body and intend to submit a detailed complaint to the surgery once I am discharged. I will also be seeking care elsewhere going forward.

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