Pelton & Fellrose Medical Group
SM
Shane M. 4 years ago • From Google
Bad
I have found this surgery to be deeply frustrating to use. The experience has been problematic from the start. I attended with a health concern and was directed to see a specific clinician, but after several months of attempting to secure an appointment, that clinician left the practice while my issue remained unresolved and continued to deteriorate. I was then told I could see any available clinician instead. Despite giving the practice multiple chances over the years, I have encountered ongoing difficulties. Even after restrictions were lifted across the country, the practice continued to limit face-to-face appointments. When I was advised by another service to arrange blood tests, I was required to book a GP appointment first, which felt like an unnecessary step. Additionally, when my child developed what I later learned was chickenpox, the receptionist refused to schedule an appointment until the condition was identified, creating a circular problem since I needed the appointment to find out what was wrong. I would exercise caution before choosing this practice and would recommend carefully considering other options.
Ryan B.