Yeading Court Surgery

The receptionist ended the call abruptly. I was told that a clinician would contact me. If that didn't happen, I was instructed to ring back after 6 pm. Wow I mean, what kind of care standards..

I would have given no stars to this practice. The service felt disorganised. I was placed on hold for an extended period only to be told that no appointments were available, neither routine nor..

One clinician at this practice is excellent and deserves recognition for their dedication. However, I found another clinician's communication style to be quite challenging. I felt they spoke in a..

I have been a patient at this surgery for many years. The clinician I see has consistently been very supportive and ensures that appropriate care is provided. They are responsive and considerate in..

The medical professionals at this practice demonstrated poor communication skills and a lack of courtesy during my visit. I found the interaction to be disrespectful and would strongly prefer to..

The reception team were unhelpful and seemed reluctant to schedule appointments. When I attended, I felt I was being rushed out and not treated with consideration. I would recommend looking for..

The clinician at this practice is remarkably considerate and courteous. They take time to listen carefully and provide assistance in the most helpful manner possible. I would enthusiastically..

Disappointing experience and unprofessional conduct throughout. Would not suggest to others.

I have decided to leave this surgery today. I called requesting an urgent appointment due to a chronic health condition that occasionally requires hospital treatment. During the call, I was informed..

The service provided was disappointing, with interactions that felt discourteous and lacking in professionalism. There were consistent delays throughout the appointment process.

I had a frustrating experience when I contacted the practice on two separate occasions during the day to arrange an appointment for my partner. I explained that he is unavailable during weekday..

I was quite let down by the level of care provided during my visit.

The clinician at this practice was unhelpful and refused to provide necessary prescriptions for my children. I found the interaction disrespectful and am considering changing practices and raising a..

There was a considerable delay in obtaining an appointment.

The reception team could benefit from additional training, as there are often difficulties when calling to book appointments or make enquiries, with staff seeming uncertain about procedures...

Extremely disappointing experience. I would strongly advise against registering with this practice. There have been significant issues with medication management and dosing accuracy. Appointment..

I am writing to express my significant disappointment with the customer service experience I received at the reception desk. The handling of my mother's urgent medication matter was concerning and..

I would not recommend this practice. The reception staff were unhelpful and dismissive on multiple occasions, expressing a lack of concern about my situation. I found it particularly frustrating to..

The receptionist's manner towards my son lacked courtesy and professionalism. Better training in customer service would be beneficial for the reception team.

Best surgery in the UK! I'm really disappointed that I had to switch to a different practice after relocating away from London. The clinical staff were fantastic, and the reception team were equally..