The Park Surgery
BA
B A. 3 years ago • From Google
Bad
They appear to rely excessively on emergency ambulance services to manage their workload. My friend sought to discuss an ongoing health concern and explore referral possibilities with a GP. However, direct communication with a clinician did not occur, with all interactions instead being handled through the reception staff. An ambulance was dispatched despite my friend explicitly stating this was neither wanted nor necessary. The account provided to the ambulance service seemed to overstate the situation. The paramedics themselves were excellent and handled matters professionally. They subsequently contacted the surgery to clarify that emergency department attendance was not required and to advocate for my friend to receive a proper clinical consultation. During the paramedics' visit, we became aware of radio communications indicating a shortage of available crews for genuine emergency calls in the area. This approach raises concerns about the appropriate use of emergency resources. I have no medical training, but I can reasonably say that my friend's situation did not constitute a medical emergency. Had hospital assessment been genuinely necessary, I could have arranged transport independently, yet this option was never discussed or offered. Instead, the practice appears to default to requesting emergency ambulance attendance without considering alternative approaches.
Lisa W.