Pallion Health Centre
HR
Harrison R. 6 years ago • From Google
Bad
I was advised by the clinical team that I needed a blood test during an active episode to help identify the underlying cause, however the reception staff declined to provide the necessary labels and instead indicated that a hospital referral would be required first, with the expectation of future contact. This approach is problematic as any delay means the opportunity to capture relevant results during a symptomatic period may be lost, making diagnosis more difficult. The clinical staff clearly understood what was needed, which is why I've given a one-star rating, but there appears to be a significant disconnect between what the doctors recommend and what reception is willing to facilitate. This situation is frustrating as I'm keen to understand what's causing my symptoms so I can manage my health better and pursue employment without ongoing illness affecting my ability to work and care for my family. Additionally, my wife was told during an appointment that she would need to book a separate visit to present documentation regarding a surgical procedure she requires, rather than having this arranged more efficiently during the initial consultation. These administrative barriers are creating unnecessary delays in accessing the care we both need.
Treasa C.