Forest Hall Medical Group
AB
Abigail B. 3 years ago • From Google
Bad
I was informed by reception staff that I can no longer telephone to arrange an appointment for my young child who has additional communication needs. Instead, I have been directed to use an app to book a video consultation, where someone will assess whether an in-person appointment is needed today or at a later date. This approach is problematic because vital signs such as temperature cannot be checked remotely, and I do not have the capability to measure these at home. Additionally, due to the timing of the scheduled video call, there is no realistic possibility of my child being seen in person at the surgery today regardless. I feel this system demonstrates insufficient consideration for patient circumstances, and I am particularly concerned about how vulnerable groups, including elderly patients, will manage with this process. As a result of this experience, I have decided to transfer my family's care to a different practice. I would rate this experience as poorly as possible.
Vanessa H.