Betts Avenue Medical Group
CM
Chloe M. 8 months ago • From Google
Bad
I have found the standard of care and professionalism at this practice to be concerning. On multiple occasions, I have received prescriptions that appeared incorrect, felt dismissed when discussing my long-term health condition, and encountered statements that seemed medically questionable. As someone managing a chronic illness, I believe I should be heard and treated with appropriate seriousness. Instead, my experience has been one of feeling overlooked, talked down to, and as though managing my own health is viewed as troublesome. There was one clinician here whose approach was genuinely helpful and made attending this surgery worthwhile, though they are currently unavailable due to leave. The experience has been further complicated by interactions with the reception team, who appear to view their role as controlling access to medical care rather than providing administrative assistance. They have declined to schedule appointments, overridden arrangements that were previously discussed with my clinician for managing my condition, and have not engaged in a respectful manner. This approach seems inappropriate and has hindered my ability to receive care. Overall, this practice appears to lack sufficient regard for patient wellbeing, demonstrates limited understanding of chronic illness management, and operates in a way that discourages rather than encourages patient support. I would encourage anyone, particularly those with ongoing or complicated health needs, to carefully consider whether this practice is the right fit for them.
Nokubonga R.