Bermondsey Spa Medical Centre
OC
Oscar C. 2 years ago • From Google
Bad
The clinical staff member is genuinely pleasant and maintains a professional manner. However, the reception team appears to lack organisation and seems reluctant to provide assistance. When requesting follow-up information regarding test results, they typically indicate that outcomes were satisfactory and attempt to discourage direct contact with clinical staff. Upon pressing for a follow-up appointment, a telephone consultation is typically offered with a waiting period of 4-6 weeks. Should you express dissatisfaction with this timeframe, an earlier slot often becomes available. Rather than creating barriers to patient access, offering a brief telephone discussion with clinical staff within a few days would be more beneficial, as this could allow results to be explained and provide reassurance to patients—a conversation that would require minimal time. Instead, patients are informed of the high patient volume, which can feel dismissive, and are expected to accept the situation without complaint, sometimes receiving guidance on appropriate telephone conduct. A more constructive approach would involve acknowledging the service limitations and recognising that patients, as taxpayers, have a reasonable expectation of timely access to their healthcare. It should not be necessary to have a serious medical condition to receive appropriate attention, yet the current experience suggests this is effectively the standard being applied.
Ali M.