Townhead Surgery

Both my wife and I feel very fortunate to have this surgery as our healthcare provider. We cannot speak highly enough of the team, who are consistently polite, caring and professional, while also..

SETTLE PRACTICE: THE GOOD: One GP was very friendly, helpful and caring. Another GP, who was female and of Indian background, was similarly pleasant and went the extra mile to assist..

I have been obtaining medication through online sources for over a year due to difficulty accessing appointments with a practitioner of my preferred gender. I have experienced two instances where my..

It is considerably difficult to obtain an appointment at this practice. The reception team appears to follow a rigid protocol that limits their ability to accommodate patient requests for bookings.

I believe the clinicians at this practice are excellent, demonstrating strong expertise and consistently making genuine efforts to assist with any concerns I've raised. The facility itself is..

I recently had an extended conversation with a member of the pharmacy team regarding my medication, potential side effects, and available alternatives. The discussion was conducted with..

I cannot speak highly enough of the team at this practice. They demonstrate patience, professionalism and genuine warmth when interacting with patients both during visits and over the telephone. I..

Unfortunately, I had another frustrating experience with the reception team regarding a prescription issue. I was disappointed to be told I would need to wait several days for an alternative..

I've just attended my yearly review at the local surgery. The healthcare professional I saw demonstrated exceptional compassion and understanding. I have a significant anxiety around needles, and..

A well-organised practice with helpful and approachable staff. The clinical team has a wide range of experience. Cannot fault the practice.

Having recently relocated to the area, I have been registered with this practice for approximately two years. I have consistently been able to secure appointments promptly, including on two..

Unable to reach the practice via the phone line, as it is consistently either busy or the call drops after waiting. The service experience has been disappointing.

The practice appears difficult to reach by telephone, and I felt that my health concerns were not adequately addressed over an extended period. I was disappointed by the level of support provided..

Called the surgery shortly after 8am on a Friday morning and was second in the queue. The call was answered within 2 minutes. Within 4 hours I had visited the surgery, been assessed by nursing and..

The service at this practice falls short of expectations. While I recognise that staff are busy and resources are stretched, I found it concerning that my medication request took over six working..

Disappointing experience with the reception team who came across as dismissive and unhelpful, though the clinical staff were pleasant and professional. Unfortunately, the negative interactions at..

I have not had a positive experience at this practice and have decided to switch to a different surgery.

The receptionist's manner was somewhat unfriendly, however the clinician was pleasant and provided good support.

Travelled to collect a prescription for a family member, spending 40 minutes on the round trip, only to find the surgery closed despite the website indicating it would be open. Upon arrival,..

Despite being scheduled for an urgent appointment, my concern was addressed promptly and effectively by the clinician. This level of responsive care has been consistent throughout my interactions..