The Forum Health Centre
one year agoSian L. one year ago • From Google
Bad
Reception books appointments without checking availability
I felt dismissed when discussing my child's routine immunisation notifications. The healthcare professional questioned my account and requested documentation, despite this information being readily available through official NHS channels. Additionally, I experienced frustration with the appointment booking process. On a previous occasion, I was scheduled for a procedure after being assured it could be accommodated, only to be informed at the consultation that the service wasn't available at that time due to contractual limitations. This resulted in an unnecessary visit that could have been prevented with better initial verification of service availability. I also had concerns about my daughter's immunisation appointment, which only proceeded because I advocated for it to go ahead. Without this intervention, it would have been another appointment that didn't achieve its intended purpose.
The Forum Health Centre
one year agoDear Sian We are sorry to receive your review and have taken a look at what happened. You presented with your child one month early for their vaccinations. The nurse checked with a GP on site who authorised. We struggle to see your issue here and would be most grateful if you could get in touch with more detail that may help us better understand your concerns. Please contact us at [email protected]
I feel that my health concerns have not been handled with the appropriate level of urgency or attention. I was referred for further specialist care, but the referral was initially processed as..
The Forum Health Centre
David P.
I simply wanted to express my appreciation for the team at this health centre. They consistently demonstrate helpfulness and warmth in every interaction. Whenever I reach out, the staff are always..
The Forum Health Centre
Paul M.
I appreciate the assistance provided in gathering the medical documentation needed for my private health insurance application. I was especially grateful for the prompt delivery of the physical copy..
The Forum Health Centre
James P.
1 star for an absolutely unacceptable appointment system. I contacted the practice to arrange a consultation specifically with a female clinician, only to be informed that the surgery no longer..
The Forum Health Centre
Katie S.
I called today and spoke with a member of the reception team who I often seem to reach when I phone. They are consistently wonderful and incredibly supportive. It's quite different from my previous..
The Forum Health Centre
Stacey C.
Disappointing experience... Where do I even begin to describe the issues!
The Forum Health Centre
boyd s.
The health centre provides excellent service, with staff members who are consistently helpful and willing to go the extra mile to assist patients.
The Forum Health Centre
Wendi W.
One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.
The Forum Health Centre
David A.
Excellent medical professionals
The Forum Health Centre
Zoe Z.
Dear Zoe We would be keen to hear more about your recent experience as we have paramedics, advanced nurse practitioners and GPs offering same day appointments so you should not have to wait a..
The Forum Health Centre
Tracy W.
EXCELLENT SERVICE FROM THE HEALTH CENTRE. GREAT ADVICE FROM THE RECEPTION TEAM, I WAS SEEN PROMPTLY, TRIAGED AND EXAMINED THOROUGHLY BY THE CLINICAL STAFF MEMBER. THEY DEMONSTRATED GREAT EMPATHY AND..
The Forum Health Centre
Jon F.
Excellent support provided, with consistent effort to help whenever needed.
The Forum Health Centre
Paul G.
Hi Paul We are naturally disappointed to receive your one star review. Whilst pleased to note that you feel we have “a couple of good doctors” it would be more helpful if you could contact us..
The Forum Health Centre
Olka O.
I would recommend considering other options for your healthcare needs.
The Forum Health Centre
Jade D.
I had a frustrating experience attempting to secure an appointment for my child today. Despite submitting my request early in the morning, I was unable to obtain a timely slot. I am quite..
The Forum Health Centre
Gail K.
Excellent service from the team at the health centre. Thank you all for your hard work and dedication.
The Forum Health Centre
Kajawoo K.
I recently experienced difficulty obtaining an item that was out of stock and hard to find across the country. A member of the reception team at this practice made exceptional efforts to locate some..
The Forum Health Centre
Pixie B.
Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours,..
The Forum Health Centre
SUNDAR T.
A pleasant and well-maintained medical practice offering extended appointment availability.
The Forum Health Centre
dave f.
I am very grateful to all the staff members I have encountered throughout my recent healthcare journey. Every matter has been handled professionally and resolved within a reasonable timeframe. My..
The Forum Health Centre
Isobel G.