Bentley Medical Practice
DP
Dean P. 11 years ago • From Google
Bad
I had a very disappointing experience after relocating to the area and registering with this practice. The diagnostic process for my sleep-related condition was prolonged, during which I received treatments that did not address the underlying issue. It was only after I advocated for myself that I was eventually referred for specialist assessment. More frustratingly, there was a significant issue when attempting to bring my young child for an appointment. The practice provided an appointment time, and we arrived shortly after the stated time. Upon arrival, reception was unmanned and we had to use the bell to get attention. When we were subsequently told the appointment could not be accommodated due to our arrival time, there was confusion about what the actual appointment time had been. It became apparent that there may have been a scheduling error, as another patient present also had the same appointment slot. We left upset and returned to enquire about the complaints procedure. At that point, it was noted that another patient with the same appointment time still had not been seen. We were informed the practice manager was unavailable and that we would need to contact the practice on a weekday. Following this incident, my child developed symptoms that required emergency care, which was an extremely stressful situation. We have since decided to transfer our care elsewhere and would not recommend this practice to others.
Shaun M.