FM

Franco M. 2 months ago • From Google

Rating

Bad

Reception couldn't find my missing referral

I attended an appointment with a physiotherapist in early January regarding knee discomfort. Following nearly two months of ongoing pain, I was advised to undergo some imaging and was told a referral would be arranged. After the two-month period had passed, I visited the surgery to follow up on the referral status. Upon enquiry at reception, it became apparent that no referral had been submitted. I found this situation frustrating, as it felt that once an appointment had concluded, there was little follow-through on the proposed next steps. I have been disappointed with the overall standard of care I have experienced over the past ten months.

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