Station View Medical Centre
JJ
Justin J. 4 years ago • From Google
Bad
I would advise against using this practice. The management and organisation at this medical centre appears to be significantly lacking. I have experienced numerous issues during my time as a patient, though I cannot detail all of them within this review, so I will focus on the most recent concerns. After experiencing prolonged pain that was eventually diagnosed elsewhere, I was advised by my GP to research the condition myself online and report back with findings so that appropriate treatment or referrals could be arranged. While I am uncertain if this is standard practice, it seems unusual that the diagnostic responsibility would fall to the patient rather than the clinician. Following this consultation, I received an appointment letter and attended at the scheduled time. After waiting over thirty minutes, during which several other patients were seen, I asked a staff member about the delay. They indicated they were unfamiliar with the doctor's name I was waiting for. Upon returning to reception, staff expressed confusion and uncertainty about how to proceed. I eventually left a message and received another appointment letter for the same doctor at the same location, though I remain uncertain whether they will be present. The practice previously sent me a text requesting blood tests. When I called to understand the reason, I was told the staff had no information about which doctor had requested them and no clinical notes were available. When I called to request a prescription, I waited approximately one hour and thirty-five minutes to speak with someone. Once connected, they asked me to specify the medication dosage required. This information should reasonably be determined by a clinician and recorded in my medical history, rather than being a question directed to the patient. Frustrated by these experiences, I requested to lodge a formal complaint. During the call with management, I was told that if I wanted better service I should seek private care. When I mentioned my long-standing relationship with the practice, I received a dismissive response. I was informed the lengthy wait time occurred because staff were on lunch break with minimal cover, and when I suggested improved messaging about lunch hours, this feedback was essentially disregarded. The call ended abruptly. The interaction felt unprofessional and dismissive, with no attempt to address my concerns constructively. I am concerned about the organisational standards and level of care being provided at this practice.
doug r.