MM

Mark M. 4 years ago • From Google

Rating

Bad

Reception couldn't pass messages between staff

I found the experience at this practice to be very disappointing. There were issues with administrative documentation that didn't appear to be handled correctly, and I felt passed between different departments without clear coordination. I received messages about collecting items from the pharmacy that hadn't been properly processed beforehand. The reception staff seemed disengaged and there appeared to be poor communication between team members. During consultations, I felt the clinicians were rushing through appointments rather than taking time to address my concerns properly. I was concerned to learn that the practice has experienced similar staffing issues in the past, and it seemed these underlying problems hadn't been resolved.

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