Edridge Road Community Health Centre
Swan #. 4 years ago • From Google
Bad
Reception couldn't provide emergency dental contact details
I contacted the health centre seeking emergency dental contact information or a transfer to the dental service. The staff member indicated they did not have a contact number available, despite the dental service being located within the same NHS building and listed on the external signage. This was frustrating as my son had experienced an adverse reaction to an anesthetic injection during an emergency dental procedure, which resulted in an ambulance being called and admission to hospital. To facilitate his ongoing care, we needed to speak with the dental team to establish which type of anesthetic was used, as this information is essential for his own dentist to provide appropriate follow-up treatment. Without these details, he continues to experience significant discomfort and has been unable to receive the necessary dental work. The inability to obtain this basic information was deeply disappointing. I would advise others to avoid accepting referrals through this route and instead arrange to see their own dentist or seek alternative providers.
I contacted the health centre seeking emergency dental contact information or a transfer to the dental service. The staff member indicated they did not have a contact number available, despite the..
Edridge Road Community Health Centre
John J.
The practice was clean and well-maintained. The staff were excellent and responsive, seeing patients promptly and addressing their concerns efficiently.
Edridge Road Community Health Centre
Rita E.
Always helpful. The reception team is lovely - courteous and friendly. The administrative staff always remember my voice on the phone and ask about my family, and the clinical team are very patient...
Edridge Road Community Health Centre
Bálint Á.
I would not recommend this practice. The level of service fell short of expectations. I was advised that a clinician would contact me at a specific time in the afternoon, but the call came several..
Edridge Road Community Health Centre
M (.
Emergency dental care provider. Exceptional service received, with no discomfort experienced during the initial phase of the treatment. The clinical team demonstrated excellent professionalism and..
Edridge Road Community Health Centre
Dillan 0.
I had a wonderful experience attending an NHS Dental Emergency appointment recently. The entire team demonstrated professionalism and competence in their roles, and I felt very well cared for. It's..
Edridge Road Community Health Centre
King K.
0 stars. If you are a young person from a minority background seeking genuine support, I would caution against attending this practice. I felt that the medication prescribed for my mental health..
Edridge Road Community Health Centre
Necho I.
I attended an appointment at my local practice. Although I was called in earlier than scheduled, I then experienced a significant wait before being seen. Following the examination, the clinician..
Edridge Road Community Health Centre
paul H.
The dental practice demonstrated a high level of professionalism and provided excellent care that was genuinely helpful to me.
Edridge Road Community Health Centre
Jacqueline C.
Absolutely wonderful!!!!! The moment I arrived at the clinic, I was greeted with such genuine warmth! The clinical staff and their colleague were incredibly attentive, reassuring and professional,..
Edridge Road Community Health Centre
N E.
I appreciate the excellent service provided by the team at this practice. The clinical staff demonstrated outstanding professionalism, extensive knowledge, and a considerate approach to patient..
Edridge Road Community Health Centre
Susan W.
The appointment booking system is incredibly frustrating—it seems harder to secure a slot than one might expect. The online queue system is problematic, as it disconnects unexpectedly. Waiting in..
Edridge Road Community Health Centre
Joanna J.
I must say I'm becoming increasingly impressed with this practice. I used to find the reception staff to be unwelcoming, dismissive and indifferent, and it was also extremely difficult to reach..
Edridge Road Community Health Centre
Miriam K.
The out-of-hours service directed us to this facility during evening hours. The clinical staff members were courteous throughout our visit, however several hours following the procedure my young..
Edridge Road Community Health Centre
Patryk D.
I am genuinely uncertain why I wouldn't give the highest rating. This has been the finest dental practice I've visited throughout the UK, and I'm very grateful.
Edridge Road Community Health Centre
Brat C.
I appreciate the helpful staff members at the front desk and the dental professional who provided my care. I'm very grateful for the assistance from the telephone helpline service in arranging my..
Edridge Road Community Health Centre
Muhammad M.
Hello Everyone, This review is specifically for the member of the patient services team who demonstrated excellent customer service. A special mention to the individual who consistently assisted us..
Edridge Road Community Health Centre
henna s.
I'm incredibly grateful for the support I received during my emergency appointment. The healthcare professional I saw was compassionate and reassuring, helping to calm my distress. I felt handled..
Edridge Road Community Health Centre
Myra M.
A pleasant practice with welcoming and approachable team members.
Edridge Road Community Health Centre
Samuel W.
Poor quality of care experienced during my visit. I developed swelling following the appointment, which was concerning. Antibiotics were not provided despite my needs. A foreign object remained in..
Edridge Road Community Health Centre
SwaN #.