NY

Nergis Y. 9 months ago • From Google

Rating

Average

Reception delayed medical exemption form for months

I registered with this practice because of its strong reputation in the area, but I have been disappointed by several aspects of my experience. I require a medical exemption certificate for prescriptions due to an ongoing health condition, which I only learned about through my pharmacist. I submitted a request to complete the necessary paperwork around six months ago and have been waiting for the certificate ever since, with little support from the practice. The most positive aspect has been one particular clinician who has consistently demonstrated kindness and willingness to help. This clinician even asked reception to resubmit my form a couple of months ago, but reception indicated the form had already been sent and declined to process it again. I remain without my exemption and continue to pay for prescriptions unnecessarily. I also had a frustrating appointment with another clinician at the surgery who seemed unfamiliar with my situation and provided guidance that I felt was unhelpful and inaccurate. It is disheartening how challenging it can be to find a practice that meets expectations. I am grateful to have at least one clinician I can rely on for proper support.

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