Lion Health
SI
Siobhan I. one year ago • From Google
Bad
Quite disappointing and the experience created considerable frustration. During my first pregnancy, the healthcare professional dismissed my concerns and showed little interest in addressing them. When I requested a change for my second pregnancy, the replacement team were much more attentive and informed me that the issues I'd experienced previously should have warranted hospital referral, as they weren't typical—a consultant later questioned the same thing. I had endured months of severe pain that affected my mobility without receiving medication. Following my pregnancy, the practice initially failed to arrange a necessary follow-up appointment as instructed by the hospital after a serious complication, though this was eventually scheduled after intervention from another healthcare provider. Upon attending, my blood pressure was checked but I was told they needed to consult with someone and would call me back, suggesting the appointment hadn't been properly arranged with a doctor as the hospital had specified. More recently, I attempted to book an appointment through the online system which wasn't functioning. I called at 8am and was assured of an appointment, then remained at home for 5 hours awaiting confirmation of timing. When I called to follow up after 30 minutes, the person who answered disconnected the call. It took 6 hours total to learn the appointment was scheduled two days later. My son had a minor infected wound, and given the previous day's difficulties, I tried the pharmacy first, who directed me to 111 or the practice. The 111 service advised contacting the practice. The practice claimed they couldn't override their system which was flagging it as an emergency requiring A&E attendance, though my son showed no serious infection signs and was behaving normally, so I knew antibiotics would suffice. After considerable back and forth, we received an evening appointment to find the surgery was quiet. Though the doctor was helpful, we've since registered the children elsewhere as the administrative team appears to prioritise procedure over practical judgment. This likely contributes to A&E pressures. In another instance, we consulted a doctor about my son's difficulty walking, suspecting a sprained ankle. We were told it was likely minor, to provide painkillers and he'd probably improve, but to get an x-ray to be certain. After visiting two hospitals—having been initially directed to one that doesn't x-ray children—we discovered my son had a fracture. I eventually had my blood pressure appointment after waiting all morning for a call. The doctor showed limited engagement despite my medical history, so I'm also transferring my care elsewhere.
Rachel M.