MS

Maddison S. 3 months ago • From Google

Rating

Average

Reception denied appointment despite arriving early

Usually an amazing practice with kind staff and excellent patient care, would recommend this GP surgery to anyone. I had one negative experience with a member of clinical staff during a recent visit. I arrived early for my appointment and then waited considerably longer than expected. When I asked the receptionist to check on the delay, I was told that I had missed my appointment and that the staff member had already left. However, I then insisted on being seen, and the staff member returned and brought me into the consultation room. The appointment itself was very brief, lasting only a few minutes for my child's routine procedure. The staff member completed the necessary checks and procedure quickly, then appeared to rush through the conclusion. When I asked for additional documentation to be completed, the staff member sighed noticeably. No guidance was provided regarding aftercare, and the overall interaction felt hurried and dismissive. I noticed the staff member had been visible in the waiting area while carrying clinical waste, which made the earlier explanation about my appointment status seem inconsistent. I have attended previous appointments with other clinical staff members who were professional, kind, and thorough, so this experience stood out as notably different. The remainder of the practice, including other clinical staff, doctors, and receptionists, continue to provide excellent service and professionalism. I intend to ensure that future appointments are scheduled with different staff members to avoid a repeat of this experience.

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