Shakespeare Health Centre
Ambassador P. one year ago • From Google
Bad
Reception desk interaction ended badly
I write to express my serious dissatisfaction with an interaction that occurred at the reception desk. I felt that my query was not handled appropriately, and I was disappointed by the manner in which staff responded to my concerns. During a recent visit, I presented a straightforward question in a respectful manner. However, I experienced what I perceived as dismissive behaviour and felt that the response I received was unhelpful. The situation escalated, and I was asked to leave the premises by security personnel. I did not raise my voice or act aggressively during this exchange. I have concerns about how this matter was subsequently handled by management and believe that the account given by reception staff did not accurately reflect what occurred. I have documentation of the interaction and intend to pursue this matter further through appropriate channels. I wish to formally register my dissatisfaction regarding the conduct of staff during this appointment. I believe there were failures in how my concerns were addressed and in the professionalism demonstrated during our interaction. I have decided to transfer my care to another practice and am considering what further steps may be appropriate to address my concerns about this experience. I expect that standards of courtesy and respect should be maintained at all times when patients interact with healthcare staff. On this occasion, I felt these standards were not met. I am forwarding details of my concerns to relevant healthcare authorities and regulatory bodies for their consideration.
The phlebotomist who performed my blood test was incredibly kind and reassuring. I was quite nervous about the procedure, but they carried it out expertly and with minimal discomfort.
Shakespeare Health Centre
Rajesh S.
This medical practice provides an excellent standard of care. The clinical staff demonstrate strong expertise and attention to detail, while the nursing team shows genuine compassion in their..
Shakespeare Health Centre
Blaze L.
I had an appointment at the practice. The clinician was very attentive and listened to my concerns patiently, offering helpful guidance. I would certainly recommend returning to them.
Shakespeare Health Centre
Anisa A.
The healthcare professional demonstrated professionalism and made the blood test procedure feel calm and straightforward, which was particularly helpful given my anxiety around needles.
Shakespeare Health Centre
Paramjit S.
I had a fantastic consultation with a clinician who was kind, helpful and very patient during my appointment. The clinician was accommodating to my communication needs and explained things..
Shakespeare Health Centre
Jac S.
The clinical team at this facility are very helpful, professional, and provide excellent care. I truly appreciate their dedication and support. However, I had a disappointing experience with a..
Shakespeare Health Centre
Gaganpreet K.
I had a consultation with a clinician at the practice. They are an excellent doctor who listens carefully to health concerns and provides appropriate guidance. They were very attentive and patient..
Shakespeare Health Centre
Sandra L.
Had a good experience at the clinic. The healthcare professional made the procedure very quick and comfortable.
Shakespeare Health Centre
Hania G.
I attended appointments at the surgery on a couple of occasions and found the experience to be excellent. The clinician listened carefully and provided thorough explanations of everything discussed...
Shakespeare Health Centre
John M.
Outstanding level of professionalism combined with a compassionate approach to care.
Shakespeare Health Centre
Jagmeet m.
I have found my recent experience at my GP surgery to be very positive. The appointment scheduling process is quick and straightforward, the front desk team are courteous and well-organised, and the..
Shakespeare Health Centre
Laila N.
I had a very positive experience with my recent appointment. The clinician explained my concerns in a clear, calm, and easy-to-understand way, which really helped reduce my worries. They were..
Shakespeare Health Centre
Manj H.
I had a wonderful experience at my appointment. The clinician was incredibly attentive and truly listened to everything I had to say without rushing me. Their reassuring manner put me at ease..
Shakespeare Health Centre
Zia k.
I attended an appointment at the health centre today. The clinician I saw was exceptionally kind and demonstrated genuine professionalism throughout. They listened to me with patience and allowed me..
Shakespeare Health Centre
Prabh D.
I switched to this GP practice hoping to receive better and more timely treatment. The practice certainly excels at providing appointments promptly, which is undoubtedly their strongest..
Shakespeare Health Centre
Zabin M.
The receptionist was very kind, polite and attentive. They answered all my questions and made me feel at ease.
Shakespeare Health Centre
Maz A.
I was able to see a clinician today with my son. They were professional, polite and interested in listening to my concerns. Very pleasant experience. Take Care.
Shakespeare Health Centre
Dorota K.
The nursing staff member was lovely and warm, and I really appreciated their kindness and support throughout my visit.
Shakespeare Health Centre
Ranushan S.
Such a caring individual. They're always taking good care of their patients and treats everyone like they matter. A genuinely compassionate person. Thank you so much ☺️
Shakespeare Health Centre
Son S.
The healthcare professional was very kind and friendly. The blood draw, which can sometimes be challenging, was completed quickly and efficiently. The injection was also administered promptly. The..
Shakespeare Health Centre
Sara S.