SA

Shahad A. one month ago • From Google

Rating

Bad

Reception desk lacked flexibility with elderly patient

While standing in the reception area, I noticed an older patient communicating with a receptionist. Though I was unable to hear the entire exchange, I did catch the receptionist requesting his NHS number, which he reasonably indicated he was unable to recall. She subsequently asked him to complete his personal information in writing, but he mentioned he had not brought his spectacles with him. It appeared that the receptionist could have reasonably opted to collect his information through conversation instead—gathering details such as his name and date of birth—and then inputting this into the system themselves. The patient then enquired about the most suitable time to return and address the matter, and was advised to come back between 2 and 3pm. Given that he had already made a trip to the surgery in the morning, it seems questionable why he would need to make another visit several hours later. This situation highlights potential gaps in the level of assistance and adaptability being offered, especially to older patients.

Other reviews for South Hornchurch Medical Practice