SH

Sara H. one year ago • From Google

Rating

Bad

Reception didn't believe my call history

I waited for a telephone consultation that did not materialise. Upon contacting the practice, I was informed that multiple call attempts had been made, though this did not align with my own records. I felt my account was not fully accepted. I have concerns about the practice's approach when a receptionist suggested repeating this process before potentially accessing future treatment. The experience felt more focused on procedural control than on demonstrating genuine care and understanding of the patient's needs.

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