Betts Avenue Medical Group
SB
Stacey B. 2 years ago • From Google
Bad
I accompanied my unwell father to his appointment and was deeply disappointed by the entire experience. I had never encountered anything quite like it. My father saw a clinician at the practice, and I can only echo what other patients have previously mentioned about their experiences there—questioning how someone in that role conducts themselves and expressing concern about the quality of care provided. I have to agree with those sentiments. My dad attended seeking support whilst awaiting a significant surgical procedure, only to be told that his condition was his own responsibility due to past lifestyle choices and that he should simply accept it. He was also given alarming statistics about survival rates should complications arise. I was genuinely shocked by what I witnessed. My father left that appointment feeling extremely low and distressed. Following this upsetting experience, I immediately arranged for him to transfer to another practice, as he was adamant about not returning. I would encourage others who may have had similarly unsatisfactory experiences not to be discouraged from seeking medical care, as there are practices out there providing far better support. His new practice has been excellent with my father. He was promptly started on appropriate medication to manage his blood pressure and provide relief until his upcoming procedure. Notably, his previous clinician had not even checked his blood pressure, which was significantly elevated—something that should have been addressed.
Colin K.