Chris J. 3 years ago • From Google
Bad
Station House Surgery identified a metabolic condition in May 2021 but did not communicate this to me. This resulted in a serious complication that went undetected during a routine appointment at the surgery approximately one year later, leading to an emergency department visit and a hospital admission. I feel this situation could have been prevented with better communication and clinical oversight.
tom f.
4 years ago Ineffective, sluggish, and challenging to work with. The primary strength appears to be in circumventing responsibilities.
Yorick Y.
9 years ago This practice has not met my expectations. The team came across as unwelcoming and unhelpful, particularly when I needed prompt assistance. I would not recommend this surgery to others.
Rafa B.
6 years ago We've been using the surgery for years. Super friendly staff, and the veterinarians are great. One particular veterinarian has been our main point of contact since we started. We took our young..
Amanda H.
4 years ago It was disappointing to experience such a lengthy wait time when attempting to arrange a consultation. Being informed of a significant delay before speaking with a clinician was frustrating...
Z Z.
one year ago Excellent practice. I have attended on several occasions, and I have been consistently satisfied with my visits. The reception staff, clinical nurses and medical practitioners have all demonstrated..
Chris M.
3 years ago My healthcare provider for over 25 years. Excellent support during a difficult family health situation. Called this morning and was seen by a compassionate clinician within half an hour!
Shaz L.
9 years ago Compassionate team members who provide attentive care, and the front desk personnel are equally excellent. Everyone demonstrates genuine helpfulness and deserves appreciation.
Carolyn G.
7 years ago Called ahead to confirm that my parents' medication was prepared and received confirmation that it was. Upon arrival at the counter, I was not acknowledged despite being visible to staff until I..
Dom S.
7 years ago I was able to complete my registration and secure an appointment on the same day. The staff were welcoming and I had a positive experience with the clinician.
Penny L.
4 years ago Absolutely 5* experience recently. I called the surgery in the morning, had a phone consultation shortly after and then a face to face appointment later that morning with a lovely, knowledgeable..
Holly M.
11 months ago The clinician demonstrated excellent communication skills, provided compassionate care, and made me feel heard and understood.
Chris J.
3 years ago Station House Surgery identified a metabolic condition in May 2021 but did not communicate this to me. This resulted in a serious complication that went undetected during a routine appointment at..
Daniel O.