Linthorpe Surgery

I had a wonderful experience using the online consultation service this week. I submitted my request in the morning and received a call within an hour from a member of staff who explained that the..

I have been a patient at this practice for many years and have consistently had a positive experience. When I have difficulty reaching the surgery by phone, the callback option has always worked..

The practice seems to have lost its way. It is extremely difficult to reach someone or get through to the reception team. The appointment system does not work as intended. I find every contact with..

I had a very disappointing experience with the reception staff. I attended seeking urgent assistance and required a consultation, but the staff member at the desk appeared unwilling to help and..

The clinician at this practice was dismissive and appeared unconcerned about patient wellbeing. The service provided was disappointing.

Had an extremely disappointing experience following a surgical procedure when I was unable to secure follow-up appointments for wound care, which forced me to seek assistance elsewhere. Despite..

It feels simpler to endure health concerns rather than navigate the experience at this practice.

I experienced significant difficulty reaching the practice by phone. After waiting for an extended period with an automated system indicating I was next in the queue, the call disconnected..

The practice is excellent and ranks among the finest in the local area.

I would recommend considering an alternative medical practice.

I experienced a lengthy delay of several months in obtaining my medical records due to administrative issues, which has had a significant impact on my circumstances. However, I appreciated the..

I have been experiencing a persistent problem with the repeat ordering of my respiratory medications for several months now. The core issue is that the interval between prescription issue dates is..

How are appointments supposed to be made by those without access to the NHS app? I experienced a serious health event and attempted to get an appointment at this surgery beforehand, but was unable..

The staff appear indifferent to patient needs. The administrative team in particular come across as abrupt and lacking in empathy, unhelpful and inefficient. If you are considering registering at..

The practice feels frustrating to use. Getting through to reschedule appointments is extremely difficult, and despite attempting to make changes throughout the day, a letter arrived indicating a..

The online consultation service appears to have response time issues. Despite the stated maximum of two days for replies, a response had not been received by the end of the third day.

The telephone system is extremely frustrating. Although it indicates availability from 8am, calls made at 10am are answered with a message about an "intelligent call system" before being..

Since receiving a serious diagnosis, this surgery has provided excellent support throughout my healthcare journey. The clinical team in particular has been exceptionally helpful and supportive..

It is disappointing to witness the decline of this practice. The level of patient care appears to have diminished significantly. The commitment to supporting patients seems minimal. After many years..

I have experienced persistent difficulties with this surgery over an extended period. The primary concern relates to telephone accessibility, as calling the practice frequently results in prolonged..