Thorntree Surgery
TF
Terry F. 5 years ago • From Google
Bad
I attended this surgery for my first vaccination appointment and found that staff members were not wearing visible name badges, though when I asked one member of staff to identify themselves, they did so. At my second vaccination appointment at the same location, I again noticed the absence of name badges. I was required to wear a mask despite having an exemption, and was informed that I would need to do so in order to receive the vaccination. I felt this conflicted with established medical practice guidelines. Following this appointment, I attempted to lodge a complaint with the practice management. I was advised to call back the next day, and when I did, I was told the person was unavailable and that they would contact me in return. This callback did not occur. Subsequently, I received correspondence from the practice indicating that I was being removed from their patient register after a considerable period as a patient. I found this entire experience deeply unsatisfactory and feel I have been treated unfairly by the surgery.
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