PM

Philip M. 4 years ago • From Google

Rating

Bad

Reception didn't have proper removal equipment ready

Attended an appointment today for a routine procedure. I was very concerned when the clinician initially attempted the procedure using inappropriate equipment, then tried an alternative method when the first approach proved unsuitable. A staff member was subsequently sent to retrieve the proper instrument to complete the task. I found this experience deeply troubling and feel the practice requires urgent review, as I believe there are serious concerns about patient safety protocols.

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