NY

Nese Y. one year ago • From Google

Rating

Bad

Reception didn't help when I felt unwell

I had a very negative experience during my appointment today regarding a consent form. The clinician indicated they had not seen the form I was referring to. During the visit, I experienced heart palpitations, and I felt that the appropriate level of care and concern was not shown. I was not asked if I needed assistance or support during this time. As a disabled patient, I found the interaction distressing and felt my health concerns were not taken seriously or believed. I have had to make multiple visits to the surgery and numerous phone calls to try to resolve this matter, and I felt the process was unnecessarily prolonged and frustrating. I was told there was insufficient time to address the form properly. When I asked reception to facilitate a conversation, I did not feel my request was handled with sensitivity. Throughout the appointment, I did not feel checked on or cared for, which added to my distress. The receptionist's manner also contributed to my upset. As a disabled person, I found the overall experience upsetting and felt it negatively impacted my wellbeing. I am very concerned about the standard of care I received during this visit.

Pearl Medical Practice

11 months ago

Dear Nese Yildiz Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager

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