MH

Maggie H. one year ago • From Google

Rating

Poor

Reception didn't listen to my concerns

I attended the surgery recently to collect sample bottles following some test results. A clinician had previously advised me that if I had any concerns, I should arrange an appointment. When I requested an appointment with the receptionist, I was not offered a choice between a telephone or in-person consultation. Instead, I was simply told the earliest available slot was several weeks away. The receptionist did not ask me to explain my situation or check my circumstances, and appeared unaware of my recent test results or current concerns. I left the surgery feeling disappointed and confused, without having my questions addressed.

Bingley Medical Practice

one year ago

Sorry to hear about your experience. If you remain unsure about anything, or if you feel your condition needs attention prior to 8th May, then please do contact the Practice again. Many thanks

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