Rising Brook Surgery
LS
Lottie S. 4 years ago • From Google
Bad
This one star rating is for the physiotherapy department. During my appointments, the physiotherapist repeatedly suggested I had a herniated disc, despite two MRI scans indicating otherwise. When I attended with documentation to discuss alternative explanations for my long-standing pain and requested a pelvis scan, the response was dismissive. I felt that presenting my own research and understanding of my condition, which I have been managing for over five years, was not well received. Although a scan was mentioned, it has not been scheduled in the two years since that appointment. While the pandemic affected services, I have successfully attended numerous other appointments during this period. I felt unheard and frustrated by the experience, and this matter has been escalated. On a more positive note, I received excellent care when having a toenail procedure performed at this location. The two staff members involved were professional and thorough. I am uncertain whether they are employed by the surgery or work independently.
Lioness L.