DG

Diane G. one year ago • From Google

Rating

Bad

Reception didn't process the referral properly

I posted a review ten days ago expressing satisfaction with a telephone consultation with a physiotherapy team member, however it appears I was premature in my praise. Following a face-to-face conversation with reception staff today, I discovered that the referral had not been processed. Additionally, I was informed that it is not possible to communicate directly with the referral team, as they operate from a separate facility that is not affiliated with this practice.

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