ML

Mark L. one year ago • From Google

Rating

Bad

Reception dismissed appointment time confusion without listening

When I arrived this morning for routine blood work and a pressure check, I was informed that I had missed my appointment slot, as it was 7:56 and my scheduled time was 7:44. This represented a 12-minute delay. I explained that according to what I had been told during my booking call, my appointment was actually at 8:30. The receptionist disagreed with this and stated that the error was on my part, meaning I could not be seen that day and would need to reschedule for the following Friday instead. I offered to wait, explaining that I had arranged time away from work specifically for this appointment, but this request was declined. I checked my phone records and found no message confirming the earlier time slot. It was only when my appointment reminder alarm activated at 8:20 that the correct time of 8:30 was confirmed, which matched the time I had entered into my phone when the appointment was originally booked.

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