Beaumont Park Medical Group
LF
Lee F. 2 months ago • From Google
Bad
I found the interactions with staff to be dismissive and unhelpful across several years of attempting to use this surgery. My most recent visit was the deciding factor in switching to a different practice. The surgery has faced regulatory scrutiny and received a notice requiring improvement, which received significant media attention. When I contacted the surgery with a medical concern, reception staff did not enquire about the severity or details of my issue before informing me that appointments were available only three weeks ahead. I was instructed to call back at a specific time that day if I wished to secure one of the newly released slots. This led me to attend an urgent care centre instead, where staff appeared surprised by my surgery registration. The urgent care centre subsequently referred me to the emergency department at the hospital. This was not an isolated incident. I found myself questioning the value of being registered with a surgery where access beyond reception proved difficult, and where the triage process felt abrupt and unwelcoming. It became more straightforward to seek care elsewhere. When facing health concerns, a GP surgery should provide attentive, responsive care. This practice did not meet that standard for me. I would encourage others to consider registering with an alternative surgery.
Andrew M.