JV

Jason V. 2 years ago • From Google

Rating

Bad

Reception dismissed concerns without proper escalation

I would not recommend attending this practice. I felt that a clinician at this surgery dismissed my concerns and did not take my account seriously. When I raised a complaint with reception staff, I felt they were dismissive and unhelpful in response. I requested an appointment with a different clinician, but I sensed that reception had communicated their perspective beforehand, which affected how I was subsequently treated during the consultation. Eventually, I received a diagnosis relating to an immune-related condition, which felt quite different from the dismissive approach I had experienced earlier in my care journey. However, I found myself being referred between different services and back to the practice repeatedly, creating a frustrating cycle that did not feel resolved.

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