Estuary Group Practice
MR
Mel R. 5 months ago • From Google
Bad
I would give this practice the lowest possible rating if I could. My son experienced what I feel was inadequate care at this surgery following a serious illness earlier in the year. When he attended for routine vaccinations, I requested a urine sample bottle as I had concerns about his health and wanted him tested for a particular condition. A staff member assessed a sample and indicated the results were normal. However, just a few months later, my son became seriously unwell and received a diagnosis that contradicted the earlier assessment. I was devastated to discover that the testing method used would not have been appropriate for detecting this condition. I submitted a formal complaint, but the staff member denied the events as I described them, which was distressing given that my son also clearly recalls what happened. After everything my son had already endured that year, this experience felt like a significant failure in his care. I was particularly concerned to later learn that this staff member works in a department specialising in the area of health that my son was eventually diagnosed with. I believe my own vigilance may have prevented a more serious outcome, and I remain troubled by what I perceive as a delay in appropriate care.
mari r.