JT

Jack T. 6 years ago • From Google

Rating

Bad

Reception dismissed concerns without proper investigation

Following a concerning visit to this practice, I felt compelled to share my experience. During an appointment, I had concerns about the clinician's state and the quality of the examination provided, which I felt caused additional problems. When I left a review reflecting this experience, I received a letter warning that further comments of this nature could result in my removal from the practice. This was particularly disappointing given my long-standing relationship with the clinic, which had previously been positive. Upon contacting the practice to discuss my concerns, I spoke with a staff member who dismissed my account and suggested I had been disruptive during the appointment. Given what I observed during my visit and the subsequent examination issues I experienced, I felt it was important to document my experience on this platform. I would hope that others do not find themselves in a similar situation. It appears that raising concerns about care at this practice may result in formal warnings and potential removal from the patient list, which understandably makes patients hesitant to provide honest feedback about their experiences.

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