Strensall Health Care Centre (MyHealth)
CN
Christine N. one year ago • From Google
Bad
This is the second time I have felt compelled to submit a review, regrettably. I contacted the practice on behalf of my daughter who was experiencing severe illness on 1st April. I spoke with reception staff, detailed her symptoms comprehensively, and was told a clinician would return her call. I made clear that she was managing alone as a single parent, was unable to speak due to complete voice loss and could only communicate through whispered words with considerable difficulty. A clinician subsequently called and offered an appointment for later that same day. My daughter notified me of this by text message (I was located elsewhere in the country). Given the symptom information I had relayed to the practice, this arrangement was clearly unsuitable as she was unable to leave her bed, let alone undertake driving, which would have been unsafe and irresponsible. I contacted the practice again to explain that an appointment was not feasible given her medical state and requested a home visit instead. I was assured the clinician would be informed of this. My daughter then received a text from the practice stating she fell outside their visiting area and instructing her to contact emergency services. Once more, clinicians appear to be redirecting patients toward emergency departments or ambulance services when providing their own care seems inconvenient. Emergency services and ambulances exist as independent services, not as extensions of general practice provision. My daughter has been registered with this practice for a considerable period. It is little wonder that hospital services are under such strain. What has become of healthcare provision today? My daughter ultimately declined my offer to call an ambulance, as she felt her situation, whilst serious, did not warrant emergency intervention—she simply required appropriate clinical support and medication to recover. She did eventually improve, though this took several weeks involving significant discomfort, breathing difficulties, and other symptoms before she regained her normal functioning. I would also note that following my previous review, the practice invited me to contact them to discuss matters further. However, I can only locate their postal address and telephone number; an email option would facilitate this communication more readily. I am deeply disappointed and feel let down. While I understand practices operate as independent entities, one reasonably expects a certain standard of service in exchange for the fees paid.
Gary P.