Harraton Surgery
DW
Deborah W. 3 years ago • From Google
Bad
I have been a patient at this practice for 26 years and I am disappointed by what I perceive as a decline in how the practice is managed. In my experience, the team has not demonstrated the level of compassion and attentiveness I would expect. I recently had a urinary tract infection that initially appeared to resolve following a course of antibiotics. When I attempted to book an appointment with a clinician, I was informed that no slots were available. This led me to attend an urgent care centre, where I was assessed. Unfortunately, my symptoms returned, so I requested a test kit to be sent to the practice. Upon returning the kit, I mentioned to the receptionist that the accompanying information indicated I should not submit the test if I was experiencing three particular symptoms and should instead see a clinician. I explained that I was experiencing all three of these symptoms. The receptionist advised me to place it in the collection basket and continued with their other tasks. I subsequently experienced significant discomfort during the weekend, particularly in the area of my lower back. It appears the infection progressed, which is concerning given that such infections can become serious if not treated promptly. After waiting five days for my results, I was advised that I require antibiotics. I feel that earlier intervention could have prevented this progression. I have concerns about the standard of care I have received and whether I can continue to feel confident in this practice. Unless there are significant improvements, I am considering registering elsewhere, as I no longer feel assured about my safety and wellbeing under their care.
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