Lawson Road Health Centre
2 years agoCatalina K. 3 years ago • From Google
Bad
Reception dismissed urgent baby health concern over phone
My husband contacted the practice regarding concerns about our newborn's umbilical area, which was not healing as expected. During the night, we noticed discharge and bleeding from the site. When we called to report this, the healthcare professional indicated this was outside their scope and declined to examine our child. We felt this response was inappropriate and concerning, particularly given the potential risks involved. It seems inconsistent that parents are often held responsible for complications when medical professionals are unwilling to assess symptoms that may require clinical attention.
Lawson Road Health Centre
2 years agoDear Catalina, I am at a loss as to your negative comments above given that you baby was seen and treated on the same day that you called. I note you also failed to attend a follow up appointment. We will endeverour to better meet your expectations next time but we also need to be mindful of the impact a negative review can have on our hardworking staff and the immense pressure general practice and the NHS is under at the moment. May I also remind you that we have a zero tolerance to verbal abuse such as shouting, we will not accept patients who demonstrate these behaviours. Lawson Road Surgery
I have been attending this practice for a few months now and have found the entire team to be exceptionally supportive towards both myself and my family member who has significant health needs. I..
Lawson Road Health Centre
Sam G.
Would rate zero if possible. I was undergoing ongoing mental health support with this practice when, after being a patient for over three decades, I was informed I was outside their service..
Lawson Road Health Centre
Deirdre E.
Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.
Lawson Road Health Centre
Rik G.
It was confusing having two surgeries located on the same street, each with a pharmacy attached.
Lawson Road Health Centre
Nasima K.
Excellent team that makes a genuine effort to assist with whatever concerns arise.
Lawson Road Health Centre
Alli N.
Excellent medical facility! This is the finest general practice I have ever attended!
Lawson Road Health Centre
Anonymouse
Receptionists lack even the most basic of social and interpersonal skills, are rude and unwelcoming, the admin staff cannot carry out the simplest of tasks, the practice nurses are incompetent.
Lawson Road Health Centre
Anthony B.
The staff members demonstrated unprofessional conduct and a lack of interpersonal skills. There appears to be a concerning absence of empathy and consideration in their approach to patient..
Lawson Road Health Centre
G R.
I am very dissatisfied and will not return to this practice due to concerns about the diagnostic accuracy I experienced. I presented with a skin rash that appeared to be allergy-related. I was..
Lawson Road Health Centre
Vicky B.
Really pleased with this practice. The entire team demonstrates friendliness and helpfulness, and I've consistently been able to access a GP appointment on the same day when needed. Face to face..
Lawson Road Health Centre
Know S.
Unfriendly reception staff..Clinical team members are excellent..
Lawson Road Health Centre
Ruth G.
I required guidance from a healthcare professional regarding deteriorating symptoms connected to my respiratory condition. I have been a patient at this practice for more than two decades and have..
Lawson Road Health Centre
Bob C.
I have nothing but admiration for the entire team at this practice, from the reception staff through to the clinical team. One particular clinician provided me with valuable support during some..
Lawson Road Health Centre
Herbie H.
Seen promptly upon arrival, with a welcoming and supportive team throughout the visit.
Lawson Road Health Centre
Patricia P.
The team members are exceptionally supportive and understanding when I contact them by phone. The clinician responds promptly to discuss my health concerns and has arranged for me to attend a..
Lawson Road Health Centre
Sara T.
Excellent medical practice. Compared to my previous healthcare providers, this surgery stands out as exceptional. The clinical team has consistently demonstrated patience, expertise, and genuine..
Lawson Road Health Centre
Sarah S.
Persistent challenges experienced with the provision of essential medication that is vital for health management.
Lawson Road Health Centre
Roger S.
Recently started attending this practice and have been pleasantly satisfied with the experience so far.
Lawson Road Health Centre
Simon B.
The finest healthcare professionals
Lawson Road Health Centre
Gina R.
I have had a positive experience during my time at this practice over the past year. On the occasions I have needed to contact them by phone, the reception staff have been courteous and responsive..
Lawson Road Health Centre
David M.