The Oaks Medical Centre
Holly M. 7 years ago • From Google
Bad
Reception dismissed visible symptoms without seeing doctor
This facility has been a frustrating experience for me. I rarely manage to book appointments due to my early morning work schedule, so I've had to depend on cancellation slots that become available after I finish work, which is seldom possible. This means I typically have to wait until I have time off and attend the walk-in centre instead. I live nearby so I came in today as I felt I needed medical attention. The receptionist began questioning me about my symptoms and whether it was an emergency, though if it truly were one I would obviously be going to A&E. I had a visible rash developing on my chest and neck while speaking with her, yet she suggested I obtain a spray from the pharmacy. My throat was also swollen and painful, but she seemed confident in her assessment and advised me to ring the following morning. However, given that I start work at 6am, this isn't feasible for me and I'll need to return to the walk-in centre once again. After attempting to use this practice for an extended period, the experience has progressively deteriorated. I feel undervalued and unwelcome here. I've decided to change practices because I deserve to feel at ease with my healthcare provider, and unfortunately that's not the case currently. The staff generally give the impression of indifference, which is concerning to me.
The staff here are genuinely helpful and I've had an excellent experience with one particular clinician who has been absolutely fantastic. Over the past several years, they've made a tremendous..
The Oaks Medical Centre
kehinde k.
The practice was well-maintained and tidy, appointments ran punctually, and the team responded promptly without unnecessary delays.
The Oaks Medical Centre
Linda L.
Experiencing lengthy wait times when calling and struggling to secure appointment slots has been frustrating.
The Oaks Medical Centre
John N.
I was unable to provide a higher rating as the review system required a minimum submission. I haven't visited this practice for approximately a year. When I recently experienced symptoms consistent..
The Oaks Medical Centre
Aimee H.
It is extremely frustrating to attempt to secure an appointment, even when calling at the earliest available time in the morning.
The Oaks Medical Centre
Katie T.
This practice has serious issues. I have been attending since childhood and have noticed a significant decline over many years. I witnessed what appeared to be an aggressive interaction between a..
The Oaks Medical Centre
Jacob J.
It has been extremely challenging to reach the practice during morning hours. When I finally managed to connect, I discovered there were many others ahead of me in the queue. I have been attempting..
The Oaks Medical Centre
Shaun F.
Rang up this morning to arrange a call from a clinician. The reception team was very polite and very helpful and arranged the call promptly. I had a lengthy phone call with the doctor. Couldn't..
The Oaks Medical Centre
Al B.
Attempting to call at 8am resulted in being unable to join the appointment queue at all. While the clinical staff are excellent, securing an appointment through either telephone or face-to-face..
The Oaks Medical Centre
Mark H.
Just had my first appointment at this practice in probably 2 years, as I had been reluctant to attend due to previous negative experiences elsewhere. The clinician I saw was incredible, and I don't..
The Oaks Medical Centre
Mike L.
Have just relocated from a previous practice to this surgery. My initial experience has been positive. I was able to have an appointment with a clinician, which hadn't happened for several years at..
The Oaks Medical Centre
Vicky W.
I have consistently had a positive experience at this practice. While contacting the surgery by telephone can sometimes be challenging, I find that using the NHS app provides a convenient..
The Oaks Medical Centre
Jean J.
I really wanted to highlight the clinical staff member who was so efficient and resolved the issues I was experiencing. They go above and beyond in their approach. They clearly know what they are..
The Oaks Medical Centre
Lucy B.
I cannot speak highly enough of this practice. When I call first thing in the morning, I typically manage to secure an appointment on that same day, if not consistently. The front desk staff are..
The Oaks Medical Centre
Maddison S.
Usually an amazing practice with kind staff and excellent patient care, would recommend this GP surgery to anyone. I had one negative experience with a member of clinical staff during a recent..
The Oaks Medical Centre
Shaun M.
It appears that securing an appointment has been difficult, and this lack of availability has negatively impacted my health situation. The challenges in booking appointments have made me consider..
The Oaks Medical Centre
Linda L.
I have been experiencing a persistent cough for several months and manage an ongoing respiratory condition. I was disappointed to find that only remote consultations appear to be available for..
The Oaks Medical Centre
Emily S.
My previous visits to the practice had generally been satisfactory, however a recent telephone consultation proved to be one of the most unsatisfactory medical encounters I have experienced. I..
The Oaks Medical Centre
Fatma İ.
I have had a very poor experience with this practice. I typically only contact them for urgent matters, perhaps twice yearly. When I called in the morning, it took 45 minutes to get through, and I..
The Oaks Medical Centre
Ryan H.
I've had a frustrating experience trying to book an appointment, having to call multiple times over several days without success as availability kept running out. When I inquired further, I was told..
The Oaks Medical Centre
Mark C.