HM

Holly M. 7 years ago • From Google

Rating

Bad

Reception dismissed visible symptoms without seeing doctor

This facility has been a frustrating experience for me. I rarely manage to book appointments due to my early morning work schedule, so I've had to depend on cancellation slots that become available after I finish work, which is seldom possible. This means I typically have to wait until I have time off and attend the walk-in centre instead. I live nearby so I came in today as I felt I needed medical attention. The receptionist began questioning me about my symptoms and whether it was an emergency, though if it truly were one I would obviously be going to A&E. I had a visible rash developing on my chest and neck while speaking with her, yet she suggested I obtain a spray from the pharmacy. My throat was also swollen and painful, but she seemed confident in her assessment and advised me to ring the following morning. However, given that I start work at 6am, this isn't feasible for me and I'll need to return to the walk-in centre once again. After attempting to use this practice for an extended period, the experience has progressively deteriorated. I feel undervalued and unwelcome here. I've decided to change practices because I deserve to feel at ease with my healthcare provider, and unfortunately that's not the case currently. The staff generally give the impression of indifference, which is concerning to me.

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