Manor Road Surgery
Penelope J. one year ago • From Google
Bad
Reception dismissive about mental health concerns
Mental health does not appear to be a priority, and the care provided lacked compassion. General practice serves as the initial point of contact for healthcare, and being redirected to contact multiple external services does not constitute adequate care. An initial assessment should be provided, particularly when someone presents with serious concerns that may pose a risk to their wellbeing. The absence of appropriate support has caused additional distress and worsening of the situation. It should not require intervention from another service before a GP provides necessary support and documentation for someone unable to work. Reception staff would benefit from additional training in how to respond appropriately to mental health concerns. When someone discloses serious mental health symptoms, the response should include compassion and proper care rather than simply providing contact numbers for external services.
Excellent team with a highly professional approach.
Manor Road Surgery
Sally M.
Unfortunately had a dental appointment, though the team were welcoming and maintained a clean environment.
Manor Road Surgery
Bren H.
The facility itself and the team members are excellent, however it's a practice that presents significant challenges due to insufficient parking availability. I was concerned and disheartened..
Manor Road Surgery
Rod C.
The typical difficulties experienced when attempting to book consultations
Manor Road Surgery
Clare A.
I have no complaints about the care I received. I am very grateful.
Manor Road Surgery
Michael L.
We attended for our vaccination appointment and received excellent service that was entirely efficient.
Manor Road Surgery
kirsty r.
We relocated to this practice a year ago and have been impressed by the level of support we've received from all staff members. The team here demonstrates a notably higher standard of care compared..
Manor Road Surgery
Paul C.
Like most primary care facilities, it can be challenging to locate available appointments. The standard of service appears to have declined since the pandemic period.
Manor Road Surgery
Abby B.
The facility was well-maintained and hygienic.
Manor Road Surgery
Nick N.
Excellent experience with a welcoming and supportive approach, delivered in a professional manner.
Manor Road Surgery
Dorothy L.
I have no complaints about this practice. The team across all areas demonstrated excellent clinical skills, handled administrative matters professionally, and communicated in a warm and approachable..
Manor Road Surgery
Becca B.
Was unable to secure an appointment outside of standard working hours, which meant attending during work time and losing income as a result. After waiting beyond the scheduled time, the appointment..
Manor Road Surgery
Tania V.
Excellent doctors and receptionists providing top-quality service.
Manor Road Surgery
Steve W.
The team here are supportive and attentive, with the clinical staff providing good care. The front desk staff perform their role well despite managing a challenging workload.
Manor Road Surgery
Maryam B.
Highly structured and knowledgeable
Manor Road Surgery
caroline j.
The practice provided good care and the team were supportive. However, there appears to be a shortage of available appointment slots.
Manor Road Surgery
Tina K.
The reception area appeared unstaffed when I arrived, which meant I was unable to check in for my appointment. I experienced a considerable wait before being seen. This was disappointing.
Manor Road Surgery
Carl S.
Like many NHS general practices, securing an appointment can prove challenging, though this is not something the team at this surgery can be held responsible for. The staff members and facility here..
Manor Road Surgery
Philip C.
Attended an appointment and was seen promptly, with the visit completed efficiently.
Manor Road Surgery
john a.
We attended the pharmacy for our flu vaccinations and found the clinic to be efficiently organised.
Manor Road Surgery
Paul -.