Dalton Terrace Surgery
NN
Nov N. one year ago • From Google
Bad
I experienced multiple instances where blood samples were mishandled and I was repeatedly asked to return for retesting. When I attended to inquire about a subsequent test, having documentation of the previous loss, I was made to feel that I was being wasteful of healthcare resources. A health condition involving low iron levels was initially overlooked by one clinician who attributed my symptoms to anxiety, but when I independently researched my results and returned with this information, the same findings were presented back to me as though they had been newly discovered. I attended the emergency department four times within a single week following a serious adverse medication reaction, during which a 24-hour heart monitoring test was recommended. However, when I contacted my GP practice about this, I was told there was no record of my emergency visits and that the recommended monitoring would be unnecessary. Years later, I continue to experience unexplained heart irregularities. Following a blood test, another clinician predicted I would develop a thyroid condition and recommended annual monitoring, yet no signs of this have ever materialised before or since. I eventually stopped requesting these tests due to feeling dismissed when raising concerns about a condition that has shown no evidence of developing. My younger sibling recently sought help for severe mental health difficulties, only to have the appointment dominated by the clinician discussing her own personal background rather than addressing his concerns. He was told that specialist mental health services would be unhelpful, that anxiety is a normal experience everyone manages, and that investigating potential nutritional factors through testing was not possible. The practice has been rated as requiring improvement by the regulator, with patient safety marked as inadequate. Based on my experiences, I would recommend seeking care elsewhere, as I have serious concerns about the quality and safety of care provided.
Roy H.