Benfield Park Medical Group
L K. 11 months ago • From Google
Bad
Reception dismissive about urgent medication need
When my essential medication device unexpectedly stopped working, I attempted to resolve the matter independently by contacting the out-of-hours service, but was directed to reach out to my GP practice instead. Upon following this guidance, I found the initial interaction with the reception staff to be unhelpful, with concerns raised about the urgency with which my request would be handled. Given that this is medication I depend on daily, the lack of reassurance about timely provision was frustrating. The clinician who subsequently dealt with my request was helpful and professional. However, I feel the reception team would benefit from training in handling time-sensitive healthcare matters and communication skills. Following this incident, I arranged my medication through an alternative pharmacy, though approval from my GP practice took considerably longer than the usual timeframe. I have noticed a general decline in the standard of service at this practice compared to previous experiences. I am disappointed by how this situation was managed and am considering raising a formal concern through the appropriate NHS channels regarding my experience.
The pharmacy's dispensing service appears to operate at a slower pace than expected. On one occasion, the wait time exceeded thirty minutes despite the prescription having been submitted the day..
Benfield Park Medical Group
Lorraine F.
Excellent medical practice with a helpful team, situated in a convenient location with good access to public transport nearby.
Benfield Park Medical Group
Julian T.
I have never encountered a general practitioner of this calibre before. This is what healthcare ought to be like.
Benfield Park Medical Group
C O.
I recently transferred to this practice and have been very satisfied with the care and assistance I have received so far. The entire team, including reception staff, clinical nurses, and medical..
Benfield Park Medical Group
Donna M.
I attended an appointment yesterday for a medication review. The clinician was absolutely lovely and explained things thoroughly without rushing me. They asked if I had any questions, not just about..
Benfield Park Medical Group
Moyra A.
Convenient accessibility for my relative
Benfield Park Medical Group
Angie H.
Excellent facility with welcoming staff members. I've undergone a couple of procedures at this practice and have consistently encountered skilled professionals who made me feel comfortable..
Benfield Park Medical Group
Joan W.
Excellent medical facility with a genuine commitment to patient care and a compassionate team.
Benfield Park Medical Group
Rosie G.
The practice itself is pleasant and contemporary, with efficient appointment scheduling. The clinician I consulted with was exceptionally friendly and approachable.
Benfield Park Medical Group
MJ C.
I had a very poor experience during my x-ray appointment. There was no one available to register me when I arrived, and other waiting patients informed me that staff monitor the reception area via..
Benfield Park Medical Group
Derek O.
I've been examined today for a health concern and the clinician was very open in discussing it with me. They listened carefully and were very helpful in explaining what might require a specialist..
Benfield Park Medical Group
Hannah M.
I have been a patient at this practice for over two years and have consistently found the care to be excellent. The reception team are invariably welcoming and helpful, whilst the clinical staff..
Benfield Park Medical Group
Sara M.
The clinical staff member is very competent and provides excellent care. The reception team are also welcoming and friendly. Thank you.
Benfield Park Medical Group
Paul B.
I was initially hasty in my assessment of this practice, but having been a patient for several months now, I can say they are excellent. They demonstrate impressive attention to detail and maintain..
Benfield Park Medical Group
susan d.
The new appointment booking process feels overly complicated. I attempted to complete the online form but encountered a barrier at the NHS number field, which I wasn't aware I needed. After calling..
Benfield Park Medical Group
The V.
They provide excellent care! Every concern is treated with importance and resolved promptly.
Benfield Park Medical Group
David D.
The reception team declined to schedule an appointment by phone and directed me to use the website instead, despite the appointments page stating that telephone calls are the method to book. They..
Benfield Park Medical Group
Tania D.
The quality of this practice has declined noticeably. The approach lacks compassion and genuine concern for patients. It feels as though the focus is primarily on operating as a commercial..
Benfield Park Medical Group
Julie B.
I have been a patient at this practice for many decades and have consistently found the staff and clinicians to be excellent. Given the considerable demands placed on general practices today, they..
Benfield Park Medical Group
bryan l.
Arrived promptly and was attended to by friendly staff members.
Benfield Park Medical Group
Derek H.