LK

L K. 11 months ago • From Google

Rating

Bad

Reception dismissive about urgent medication need

When my essential medication device unexpectedly stopped working, I attempted to resolve the matter independently by contacting the out-of-hours service, but was directed to reach out to my GP practice instead. Upon following this guidance, I found the initial interaction with the reception staff to be unhelpful, with concerns raised about the urgency with which my request would be handled. Given that this is medication I depend on daily, the lack of reassurance about timely provision was frustrating. The clinician who subsequently dealt with my request was helpful and professional. However, I feel the reception team would benefit from training in handling time-sensitive healthcare matters and communication skills. Following this incident, I arranged my medication through an alternative pharmacy, though approval from my GP practice took considerably longer than the usual timeframe. I have noticed a general decline in the standard of service at this practice compared to previous experiences. I am disappointed by how this situation was managed and am considering raising a formal concern through the appropriate NHS channels regarding my experience.

Other reviews for Benfield Park Medical Group