Meadowfield Surgery Dr Murrary & Partners
CT
Chloe T. one year ago • From Google
Bad
I initially had a positive impression of this surgery, however my experience has not matched that expectation. During my pregnancy, I have required multiple prescription renewals. I attended an appointment four days prior and was informed that the prescription had still not been processed. Three days ago, I had a hospital visit where I received important medical news requiring urgent medication and insulin treatment. The hospital sent a request to the surgery to authorise a prescription so I could obtain the necessary supplies. I visited the surgery the same day, but nothing was done. The following day, there was still no progress. When I called today to follow up, I was met with an unhelpful response from the receptionist. I explained that this had been flagged as urgent and that my supplies for managing my condition were running critically low, with only two items remaining. I was told that other patients are also waiting and that I simply need to be patient. While I do understand that the surgery manages many patients and I appreciate the pressures involved, I remain concerned about whether it is appropriate for emergency medication to take several days to process. In my view, this should not be the case.
Archie j.