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Savvy S. 4 years ago • From Google

Rating

Bad

Reception dismissive, felt unheard and ignored

I felt that the medical professionals here suggested I seek over-the-counter remedies when dealing with serious health concerns. The overall experience left me feeling uncared for, as there seemed to be a lack of follow-up or acknowledgment of my issues. I've interacted with several clinicians at this practice and found their approach unhelpful. I believe they could benefit from being more approachable and engaged. Some of the staff appeared to lack current knowledge, and I had the impression they were simply looking up information rather than drawing on genuine expertise to address my concerns.

Seaside Medical Centre

4 years ago

Dear Patient The Surgery has a protocol for complaints. All complaints should be put in writing to the Practice Manager in order for us to investigate. We look forward to receiving your complaint. Best Regards Patient Communications Lead

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