Burnt Ash Surgery
KH
Karuna H. 3 years ago • From Google
Bad
I experienced significant concerns during my time at the Burnt Ash Surgery on Handen Road. The reception staff I interacted with came across as unhelpful and dismissive, which appeared to reflect a broader pattern within the practice. I was told that a referral for hip surgery would be arranged on an urgent basis. However, approximately a month later, the surgery became aware that I had relocated and subsequently removed me from their patient list, which resulted in my referral being invalidated. When I contacted the practice to follow up, they were unable or unwilling to provide information regarding the referral status, and it became apparent that the referral had either been cancelled or had never been submitted, as there was no record of it. The administrative and reception team responded without offering any support or assistance, instead indicating that this was not their responsibility and that I should contact my new GP practice. The process of transferring my medical records will take approximately 12 weeks, and I will need to request a new referral from my current practice. What troubled me most was not simply that I was removed from the surgery while my referral was pending, but the manner in which this was handled—with no acknowledgement of the impact on my situation. I was never informed that my referral had been cancelled. Had I not taken the initiative to follow up myself, I would have been waiting for correspondence that would never have arrived.
Sameera N.